Should you encounter any problems with your ordered goods, then please get in touch with us first. From there we will advise you of the best course of action.
Returning Physical Items
If you're advised to return items, then please pack them securely and post the package to:
DVA Group Limited
Unit 11, Neepsend Triangle
1 Burton Road
Returns will be processed upon receipt and if replacement goods are required, then they will be dispatched immediately. Normally, goods will be exchanged for an exact replacement. In the case of discontinued, limited edition or out of stock items, a refund may be offered as an alternative.
Sales of digital goods are considered final and non-refundable once the order is complete. Your goods are available for download immediately after payment, except for pre-orders, which will be available on the advertised release date. If you do have any issues with our digital products, please contact us for help.